Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at retail@edmontonhumanesociety.com within 48 hours of receipt of order with details of the products and defect/damage.

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,

e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

After 5 business days, all exchanges will incur a xx% restocking fee.

Seasonal items are not eligible for exchange.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All inquiries regarding returns and/or exchange can be directed to retail@edmontonhumanesociety.com